How should I store my Lithium batteries?
To maximize battery life, we recommend that you store them in a cool place (5 °C / 41 °F to 20 °C / 68 °F) after having charged them to half capacity. The batteries must be stored after having been switched off (display of heating stage off (1.2)) and disconnected from the heated insole and charger. During prolonged storage, the C-Packs must be discharged and then half charged at least once every 6 months. Thus, the batteries maintain their maximum performance for several years! If necessary, clean the parts with a soft, slightly damp cloth and a mild cleaner.
Are my old batteries compatible with the new ones?
Old batteries with the 4 pin connection plug are not compatible with the new products.In addition, the old IC950, IC1200, RC1200, Supermax Powerpack and Powerpack Basic batteries are not compatible with the new insoles.
Why does my battery blink every 3 seconds when I’m not touching the button?
Your battery does not go back to level one of heating after a few seconds, it is the "Lock" mode which starts after 10 seconds without touching the button to preserve the battery and to avoid pressing the button without realizing. The chosen level is always active and the LED flashes every 3 seconds. To exit the "LOCK" mode simply press the button.